Changing Mat

Delivery

Please see our Delivery & Returns Page for full details of delivery charges and taxes payable.

UK

Delivery within the UK is free on orders over £100. Please allow 3-5 working days for your bag to arrive.

For next day delivery within the UK at a cost of £9.95, place your order before 12 noon. Orders placed after midday on a Thursday, at the Weekend or on a Bank Holiday will be processed the next working day to arrive the following working day.

Orders below the value of £100 will be delivered at a cost of £4.95 within the UK.

Orders to the Channel Islands and Northern Ireland are charged at £20 and we cannot offer a Next Day Service on these locations unfortunately.

Europe

Deliveries to Europe cost between £20 and £40, depending on the location of the delivery address.

Europe – Group 1 (£20) includes; Andorra, Austria, Belgium, Czech Republic, France, Germany, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine,

Europe – Group 2 (£40) includes: Albania, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Iceland, Malta, Moldova, Montenegro, North Macedonia, Norway, Romania,

For a limited number of countries, we will need to get a quote for the cost of delivering your order. Please contact our Customer Service Team directly if you would like a quote for delivery to; Belarus, Bosnia and Herzegovina, Caribbean, Cyprus, the Hawaiian Islands, Serbia, Russia or  Turkey.

Duties/Taxes and Customs Charges

For our EU/ROW customers there may be additional customs, duty and clearance fees applied to your delivery prior to the item being delivered to you.These charges will vary from country to country and will be calculated on arrival at the destination country, by the destination country. These charges are the responsibility of the customer, not Jem + Bea and will likely need to be paid prior to delivery. In the event that these fees are not paid and the order is returned to us, return shipping and any customs/duty/clearance fees applied will be deducted from the refund.

Please allow 6-12 working days for delivery.

*Please Note: We are experiencing occasional delays with the delivery of European Orders due to Brexit. We continue to work with our delivery partners to get orders delivered as soon as possible and appreciate your understanding*

Rest of World

Group 1; We deliver to Africa, North/South America at a cost of £40. Please allow up to 12 working days for delivery. All customs and duties are payable by the customer.

Group 2; We deliver to Asia, Cayman Islands, Australia and New Zealand at a cost of £70. Please allow up to 12 working days for delivery. All customs and duties are payable by the customer.

Personalised Items

Please allow up to 12 working days in addition to the above for personalised purchases to be dispatched.